Hanoi Travels - Terms and Conditions


Deposit and Payment


This information is valid at the time of publication but is subject to change without prior notice.
Should any changes occur, they will be posted on the website immediately.
Should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.
No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun.
Refunds will be at the discretion of Hanoi Travels if you are involuntarily forced to leave a trip for any reason.
No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised by tour members.
If Hanoi Travels cancels a group adventure trip which is guaranteed, you are entitled to a full refund.
The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.


While travelling with Hanoi Travels you agree to accept the authority of the guide and local operator at all times.
You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members.
You understand that Hanoi Travels reserves the right to decline, or accept any person as a member of the group at any time.
You acknowledge that Hanoi Travels contracts with a network of companies, government agencies and individuals to assist in the running of its tours. To the best of Hanoi Travels knowledge, these third parties are qualified to perform the duties they are contracted to perform.
However Hanoi Travels will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties.
Hanoi Travels will not accept responsibility or liability for any traveller who contravenes any law or regulation of the country visited.
All Hanoi Travels travellers should be of good physical health and be able to participate in the group travel experience fully.


Travel insurance is compulsory for all Hanoi Travels travellers.
Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects.

Passports and visas

You must carry a valid passport and have obtained the appropriate visas when travelling with Hanoi Travels.
Please ensure your passport is valid for 6 months beyond the duration of the trip.
It is your responsibility to ensure that you are in possession of the correct visas for your holiday.
Hanoi Travels cannot accept responsibility if you are refused entry because you lack the correct visa documentation.



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Terms and Conditions

Terms and Conditions